Refund & Cancellation Policy

1. Overview

Tradeor offers optional paid subscription plans — Basic, Pro, and Pro+ — as monthly or yearly auto-renewable subscriptions. This policy explains how to cancel a subscription and how refunds are handled. The rules that apply to you depend on where you purchased your subscription: through our website (processed by Paddle), through the Apple App Store, or through Google Play.

This policy forms part of, and should be read together with, our Terms of Use and Privacy Policy. Nothing in this policy limits any refund or cancellation rights you have under applicable consumer-protection law.

2. Auto-Renewal

Subscriptions automatically renew at the price and billing period you selected (monthly or yearly) until you cancel. You are charged at the start of each billing period. Current pricing and included features are shown in the app and on the website before you purchase, and any price change is applied prospectively — we will not charge a new price for a period you already paid for, and where the payment platform requires it, you will be asked to consent to a price increase before it applies to you.

3. Web Purchases (Paddle)

Subscriptions purchased on the Tradeor website are sold and processed by Paddle.com Market Ltd, which acts as the merchant of record (the authorized reseller) for those purchases. Your payment receipt and billing statements will reference Paddle.

Cancelling: You can cancel a web subscription at any time from the Subscription page in your account settings, using the "Manage or cancel subscription" button. This opens Paddle's secure customer portal, where you can cancel, update your payment method, or view invoices. Cancellation stops future renewals; your subscription stays active until the end of the current billing period, and you keep access to paid features until then.

Refunds: Except where required by applicable law, subscription payments are non-refundable, including for partial periods or unused features after a billing period has begun. If you believe you are entitled to a refund, or purchased in error, contact us at tradmark.info@gmail.com within 14 days of the charge. We review refund requests in good faith and, together with Paddle, may issue a full or partial refund at our discretion. Approved refunds are processed by Paddle back to your original payment method.

Statutory withdrawal (EU / UK and similar): If you are a consumer in a jurisdiction that grants a statutory right of withdrawal (such as the 14-day "cooling-off" right in the EU and UK), you may cancel within that period for a full refund, subject to that law. Where you ask us to begin providing the subscription immediately during the withdrawal period, you acknowledge that once the service has been fully performed your withdrawal right may no longer apply, and that for partial performance a proportionate amount may be deducted, as permitted by that law.

4. Apple App Store Purchases

If you subscribed through the Apple App Store, your subscription is charged to your Apple ID and managed by Apple.

• Cancelling: Manage or cancel your subscription in your Apple ID subscription settings (Settings → your name → Subscriptions). Cancellation takes effect at the end of the current billing period; you keep access until then. You must cancel at least 24 hours before the end of the current period to avoid the next renewal charge.
• Refunds: Refunds for App Store purchases are handled by Apple under Apple's policies, not by Tradeor. Request a refund through Apple at reportaproblem.apple.com.
• Deleting the app or your Tradeor account does not by itself cancel an App Store subscription — you must cancel through your Apple ID settings.

5. Google Play Purchases

If subscriptions are offered through Google Play and you subscribed there, the purchase is charged to your Google account and managed by Google. You can cancel from the Google Play Store (Subscriptions), and Google's billing, renewal, cancellation, and refund rules apply to those purchases.

6. Effect of Cancellation or Downgrade

When a subscription ends, or when you downgrade to a lower tier, access to features gated behind the previous tier — such as certain broker connections, advanced analytics, and mentor group capacity — may be reduced or removed. Content or configurations created using gated features may become inaccessible while you are on a lower tier. Cancelling does not delete your account or your journal data; to delete your account, see the account-deletion options described in our Terms of Use.

7. Promotional and Complimentary Access

Promotional codes, complimentary plans, and access codes have no cash value, are non-refundable, and may be time-limited or revoked in line with our Terms of Use. No refund is due for access granted at no charge.

8. How to Contact Us

For any cancellation help, refund request, or billing question, contact us at tradmark.info@gmail.com. Please include the email address on your account and, if available, your payment receipt or order reference so we can locate your purchase quickly. We aim to respond to billing enquiries promptly.